Connect our community with great live music.
Join our team and help support unforgettable musical experiences for our community at a 501(c3) non-profit organization that values excellence, integrity, trust, and communication.
OPEN POSITIONS
About Utah Symphony | Utah Opera
Utah Symphony | Utah Opera (USUO) connects Utah communities through great live music, serving as the premier provider of the orchestral and operatic art forms in the Intermountain West. The Utah Symphony, which performs at Salt Lake City’s Abravanel Hall and is led by Music Director Thierry Fischer, is one of the most engaged orchestras in the nation. In addition to numerous regional and domestic tours, it has embarked on seven international tours and performed at Carnegie Hall in 2016 coinciding with the orchestra’s 75th anniversary celebrations. Since 1978, Utah Opera has provided Utah’s citizens with distinguished productions at the historic Janet Quinney Lawson Capitol Theatre that showcase emerging and established artists, celebrate traditional works, and champion the American operatic tradition. USUO reaches 450,000 residents annually in Utah and the Intermountain region through its performances and educational programs, which serve more than 155,000 students annually. USUO produces four full operas and more than 175 symphony performances in each season throughout Utah and an annual summer festival – the Deer Valley® Music Festival – in Park City, Utah.
Equal Employment Opportunity Statement
Utah Symphony | Utah Opera (USUO) is committed to connecting our community through the performance of great live music. In service of that goal and to create an incredible place to work, USUO prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, genetics, protected veteran status or any other characteristic protected by federal, state, or local laws.
Title VI of the Civil Rights Act of 1964
Utah Symphony | Utah Opera is in compliance with Title VI of the Civil Rights Act of 1964 which maintains that no person in the United States shall, on the ground of race, color, or national origin, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance. If you have questions concerning USUO’s compliance with Title VI, please contact the office of the President & CEO.
National Alliance for Audition Support
Utah Symphony | Utah Opera is proud to be a partner in the National Alliance for Audition Support (NAAS), an unprecedented national initiative to increase diversity in American orchestras. The Alliance does so by offering Black and Latinx musicians a customized combination of mentoring, audition preparation, financial support, and audition previews. NAAS is a partnership between the Sphinx Organization, League of American Orchestras, New World Symphony, and over 100 orchestras across the nation and is funded by a generous grant from the Mellon Foundation and contributions from the member orchestras. Learn more at www.auditionalliance.org.
Benefits & Perks at Utah Symphony | Utah Opera
Benefits: Full-time staff receive health coverage (USUO pays 100%), 401(k) contribution plan, and paid time-off and holidays.
Free Tickets: Staff receive complimentary and discounted tickets to Utah Symphony and Utah Opera performances.
Work that Matters: Music touches lives for good and enriches our community. Be part of an organization that brings beauty and happiness to the lives of people all over the state.
The staff supports USUO’s mission to connect the community through great live music by doing everything from promotion and fundraising to artistic planning and operations. View and apply for open positions below.
Open Positions
Patron Services Associate
JOB OVERVIEW:
Our ability to contribute to excellence in the arts depends on building a community with diverse cultures, backgrounds, and life experiences. We are looking to expand our team with individuals who exemplify excellence in customer service, passion for music, and commitment to engaging our ever-growing community of music lovers.
The Patron Services Associate represents Utah Symphony | Utah Opera as the primary point of contact for our patrons’ needs; including single ticket sales and exchanges, season subscription renewals and acquisitions, in-person assistance during performances and events, and ongoing fundraising efforts. The Patron Services Associate is responsible for building on existing, and cultivating new, relationships with patrons with the highest levels of service and professionalism.
Patron Services Associates are offered flexibility when signing up for shifts during the week, with schedules offered during regular business hours (M-F, 10AM – 6PM) as well as evenings and weekends during performances; with occasional matinee/morning concert shifts.
ESSENTIAL RESPONSIBILITIES INCLUDE:
- Answer inbound calls for ticket sales, exchanges, season subscriptions, and inquiries and requests for information
- Engage patrons with outbound calls for service, loyalty, sales and retention campaigns
- Assist patrons with Season Subscription packages and benefits delivery
- Collaborate with Development team for annual fundraising efforts
- Provide patrons with unique opportunities to enhance their performance experience
- Maintain familiarity with current marketing and fundraising promotions, USUO events and community calendars, and additional patron resources (such as learning materials and USUO policies)
- Develop fluency with our seasonal programming, mission, and patron management software
- Provide performance duties during evenings and weekends
- Cultivate relationships to build loyalty through ongoing retention and referrals
- Assumes additional responsibilities and performs special projects as directed by the Patron Services Management team
REQUIRED EDUCATION/EXPERIENCE/SKILLS:
- Demonstrated excellence in customer service; 2+ years’ experience preferred
- Previous experience with sales, preferably in a call center environment
- Strong diplomacy, interpersonal and teamwork skills
- Ability to clearly and efficiently communicate, both verbally and in written form
- Energetic and positive personality; self-starter with high level of professionalism under pressure. Excels in a team environment.
- Outstanding problem-solving and multi-tasking abilities
- Ability to work a flexible schedule, including regular evening and weekend hours.
PHYSICAL REQUIREMENTS:
- Prolonged periods of remaining stationary and working on a computer.
Beginning pay: $17/hour
TO APPLY:
Please apply online. Application materials should include a résumé and references.