Janet Quinney Lawson Capitol Theatre Accessibility
Utah Symphony | Utah Opera is committed to making all of our programs accessible to people with disabilities. It is our goal to integrate accessibility in all we do, including our programming, community engagement, and overall audience experience.
For information regarding accessibility features and recommendations for your visit at Utah Symphony | Utah Opera performances, please see below or contact our Access Services Administrator, Melissa Robison at [email protected] or 801-869-9067.
We understand that accessibility needs and standards are shifting daily so if you see something you would like us to implement or change we would love to connect with you.
BLIND OR LOW VISION
Seat requests to sit near the stage are available upon request.
Digital programs and information are available online and compatible for screen readers.
Visually Impaired Night at the Opera
- Wednesday night dress rehearsal of May opera
- Braille Script(s) available
- Large-print synopsis available (at all operas)
- Pre-concert insight into the opera’s story and production presented by our Artistic Director and Director of Community Outreach & Education
- Included in this is an interactive tactile demonstration of costume fabrics, wigs, and props
- Audio Descriptive Services available– we always ask if they’ll need this while registering for this opportunity just so we ensure enough headsets.
- Free
BRAILLE
Braille programs are available by advance request only. To request a Braille program, contact us at least one week in advance of the performance date.
DEAF AND HARD OF HEARING
Assisted hearing devices are available by request at coat check.
Our operas will also have supertitles available for all patrons above the stage.
To request additional ASL (American Sign Language) interpreters or reserve an assistive listening device, please contact [email protected] no later than 7 days prior to your ticketed event date.
NEURODIVERSE INFORMATION
Upon entering JQL Capitol Theatre, you will hear lobby music at a medium, level with sporadic announcements from the overhead speaker starting with a bell indicating that seating has begun and that the opera will begin soon. The lobby will be full of quite a few people so if you need space or quiet, it may be good to wait until just before the opera starts to come into the Theatre or enter when the lobby opens.
Special performances are available during our Access to Music concerts.
Weighted lap pads are available upon request at coat check.
Earplugs are available upon request at coat check.
PARKING
There is one on-street accessible parking space east of the theatre on 200 South. There are additional parking lots located near the theatre as well as metered parking.
Drop off/Loading Zone – Located directly in front of the main entrance to JQL Capitol Theatre.
PURCHASING TICKETS
If you need assistance purchasing tickets, please call 801-533-6683 or email us at [email protected]
RESTROOMS, MERCHANDISE AND CONCESSIONS
Accessible restrooms are located on the main floor.
Merchandise and concessions are located on the main floor and have wheelchair accessible counters. If you need additional service seeing the products, the staff and volunteers will be happy to assist.
SERVICE ANIMALS
Service animals are permitted in the theatre. Emotional support animals, comfort animals and therapy dogs are not permitted. Each service animal must remain with its owner and be restrained. If a service animal interferes with other guests, corrective action may include re-arranging seating or removal of the service animal from the theatre.
TRANSFER SEATS
Transfer seats are aisle seats with adjustable armrests located in various locations around the theatre. These accessible seats are ideal for patrons who want to transfer from their wheelchair into a seat for the duration of the performance, or for those with mobility or size restraints. Due to the limited space adjacent to these seats, wheelchairs or mobility devices will be stored outside the nearest doorway.
For patrons who would like to transfer into a seat for the performance, but keep their mobility device with them at all times, please contact Patron Services for assistance with these accommodations.
WHEELCHAIR, LIMITED MOBILITY & BARIATRIC SEATING
Patrons requiring accessible seating accommodations must request them at their point of purchase. Patrons may purchase (1) accessible seat and up to (3) companion seats adjacent to their accessible seat pending availability for a total of (4) tickets. If you would like additional friends or family to sit near you, let us know and we will do our absolute best based on availability! At the JQL Capitol Theatre, wheelchair seating is available in the back and the sides of the Orchestra level.
Seats that have removable arm rests and bariatric seats are also available upon request.